Frequently Asked Questions

  • Email: secretluvbunny@gmail.com

    Response Time: Within 24-48 business hours.

  • We ship across the Unites States.

    • Includes 5 message wrist bands

    • Comes with a portable massager (assorted colors)

    • Discreet drawstring pouch

    • Lightweight and easy to store

    • Color options: Black or Blue

    Great for couples, gift-giving, or date night inspiration.

  • Tracking details are usually sent within 24–72 hours after your order ships.

    If you don’t see it:

    • Check your spam or promotions folder

    • Or contact us and we’ll help right away.

  • Due to the intimate nature of our products and for health, hygiene, and safety reasons, all sales are final.

    We do not accept returns, exchanges, or refunds once an order has been processed and shipped.

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, and we will be happy to assist.

    To help us resolve the issue quickly, please include:

    • Your order number

    • A photo of the item

    • A brief description of the issue

    If approved, we may offer a replacement or store credit at our discretion.

  • Orders can only be canceled before shipment.
    Once an order has been processed or shipped, it cannot be canceled or refunded.